FAQ
Everything you need to know about Rocket Accelerator
What sets Rocket Accelerator apart from other accelerators on the market?
Rocket Accelerator differentiates itself from traditional accelerators mainly through its underlying protocol. While most accelerators still use IPsec or IKEv2, Rocket Accelerator employs the fully integrated WireGuard protocol, which comprises only 4000 lines of code (over 600,000 lines for IPsec) and achieves 3-5 times the transfer speed while significantly reducing battery consumption. Moreover, Rocket Accelerator's no-logs policy has been independently audited by Cure53, with its report fully disclosed, ensuring that speed and security go hand in hand.
Which operating systems and devices does Rocket Accelerator support?
Rocket Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and mainstream Linux distributions (such as Ubuntu, Fedora, Debian). Additionally, Rocket Accelerator provides detailed router configuration tutorials for popular router firmware like Asus, Netgear, and OpenWrt, enabling you to protect all connected devices in your home with one setup.
What should I do if I am not satisfied with Rocket Accelerator and wish to get a refund?
Rocket Accelerator offers a 30-day unconditional money-back guarantee. If you're unhappy with the service within 30 days of purchase, just reach out through online chat or by emailing support@vpnjs.net to our customer service team, no reason needed, and you can request a full refund. Refunds are typically processed back to your payment account within 1-3 business days.
What is the actual connection speed I can expect from Rocket Accelerator?
Rocket Accelerator has over 3000 high-speed server nodes worldwide. Actual testing shows that the average latency when connecting to nodes in the Asia-Pacific region is below 30ms, around 80-120ms for North American nodes, with download speeds consistently exceeding 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Rocket Accelerator maintains stable and smooth connections even in complex network environments.
What does Rocket Accelerator's no-logs policy include?
Rocket Accelerator’s no-logs policy encompasses all aspects: no logging of your original IP address, connection timestamps, visited websites or domains, DNS queries, or data bandwidth usage. All servers run in a pure RAM environment, which means that all data is automatically cleared upon physical reboot. This policy has passed rigorous review by the internationally recognized security auditing agency Cure53, and the complete audit report is accessible on Rocket Accelerator’s official website.
Rocket Accelerator provides comprehensive tutorials for router configuration, supporting popular router firmware such as Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. The configuration steps typically include: 1) Logging into the router management interface; 2) Entering the acceleration client settings; 3) Importing the configuration file provided by Rocket Accelerator; 4) Entering your Rocket Accelerator account credentials. Once configured, all devices connecting to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device.
Yes, Rocket Accelerator is specifically optimized for streaming performance. Our high-speed nodes can smoothly stream 4K Ultra HD video content. Rocket Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Rocket Accelerator does not encourage users to violate the terms of service of any streaming platform.
Thanks to the efficient design of the WireGuard protocol, Rocket Accelerator has minimal impact on internet speed. In most cases, the speed loss is no more than 5-10% of the original bandwidth. In some cases, if your ISP throttles specific traffic (like video streaming or P2P), using Rocket Accelerator may actually improve speeds, as the encrypted connection prevents the ISP's deep packet inspection (DPI) and traffic identification.
Yes, the Lightning version of Rocket Accelerator supports up to six simultaneous devices, while the Flagship version supports up to ten. This means you can use accelerator protection on your phone, computer, tablet, smart TV, and other devices without additional costs. If you need to protect more devices, it is recommended to configure Rocket Accelerator on your router so that all family devices are protected with one setup.
Public WiFi is a high-risk environment for hackers to steal data. By connecting to Rocket Accelerator, all your internet traffic is transmitted through AES-256 encrypted connections, making it impossible for anyone to read your data, even if they are performing man-in-the-middle attacks or sniffing the same WiFi network. Rocket Accelerator also offers an automatic connection feature: when an insecure WiFi network is detected, accelerator protection is activated automatically.
Yes, Rocket Accelerator's no-logs policy has been independently audited by the internationally renowned security audit agency Cure53. The audit team thoroughly reviewed Rocket Accelerator's server infrastructure, codebase, and operational processes, confirming that Rocket Accelerator does not log any personally identifiable user data. The complete audit report is publicly available on Rocket Accelerator's official website.
Yes, Rocket Accelerator provides a native Linux command-line client supporting mainstream distributions such as Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, Arch Linux, and more. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features including WireGuard protocol, split routing, and Kill Switch.
Yes, the Flagship version of Rocket Accelerator includes a dedicated static IP address. A static IP is particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding captcha challenges triggered by frequent IP changes. The static IP is exclusively assigned to you and will not be shared with other users.
Rocket Accelerator features comprehensive leak protection mechanisms: DNS leak protection ensures all DNS queries are resolved via encrypted connections; WebRTC leak protection prevents browsers from exposing the real IP through the WebRTC interface; IPv6 leak protection ensures that IPv6 traffic is also secure. You can use the built-in leak testing tool in the Rocket Accelerator client or visit third-party testing websites to verify your protection status.
Rocket Accelerator's self-developed obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technologies. In environments with strict network restrictions, Rocket Accelerator’s obfuscation mode can assist users in keeping connections stable and restoring access to the free internet. However, please note that Rocket Accelerator advocates for responsible accelerator use in accordance with local laws and regulations.
Rocket Accelerator supports various secure payment methods, including Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments provides additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways, ensuring your payment information is safe.
Rocket Accelerator has deployed over 3000 servers across more than 80 countries and regions worldwide. The main coverage areas include North America (over 30 cities in the U.S. and 5 cities in Canada), Europe (25 countries including the U.K., Germany, France, Netherlands, Switzerland), Asia-Pacific (15 countries such as Japan, South Korea, Singapore, Australia, India), South America (Brazil, Argentina, Chile), and the Middle East and Africa (UAE, South Africa, Turkey).
Yes, Rocket Accelerator provides extensions for Chrome and Firefox browsers. The browser extensions run lightweight and encrypt only the traffic within the browser (not affecting other applications). They are especially suitable for quickly switching IP locations, such as for cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.
Rocket Accelerator offers various customer support channels: 1) 24/7 online chat — visit the Rocket Accelerator website to chat live with support, with an average response time of under 2 minutes; 2) Email support — send inquiries to support@vpnjs.net, typically replied within 24 hours; 3) Help center — housing hundreds of detailed tutorials and troubleshooting guides. Our customer service team offers support in both Chinese and English.
Rocket Accelerator's Lightning and Flagship versions come with built-in ad blocking and malicious site protection. This feature operates at the DNS level, maintaining a domain blacklist with over one million rules that prevent the loading of ad trackers, malicious domains, and phishing sites at the DNS resolution stage. This approach is more efficient than traditional browser ad blockers, as it stops unwanted connection requests at the network level.